No customer should proceed with purchasing these materials without having accepted these terms of purchase.

When Finnmark Limited is mentioned below this stands for Finnmark Limited trading as Cloud Nine Steam.

Shipping Costs

The shipping costs will be automatically calculated in the checkout phase. Depending on your chosen service, we ship from our warehouse and aim to dispatch/deliver within 1-3 working days (for any items requiring dispatch on a double euro pallet and over). Items with lead times can take longer to dispatch and this means shipping times can range from next day to 14 working days sometimes longer.

Delivery charges and estimated delivery times are applicable to the UK mainland only (excludes Highlands and Islands). Additional charges will be required for Non-UK Mainland and Highlands and Islands deliveries, especially on Big and Bulky items. These will be quoted on a case by case basis.

If you have ordered oversized (over 2.4m) cladding or bench boards due to lack of availability in your preferred type, we will happily cut the material to size for the customer without charge to avoid additional pallet charge requirements due to the length of the material. Please note however, you will be required to purchase the material at it’s full size value and at this point the product has been customised and therefore cannot be returned for a refund (see returns section below)  

Customer Collection

Customer collection is free. You will be required to bring proof of purchase, Personal ID (passport or Driving Licence) and sign for collection.

International Orders

We are unable to ship to any address or port outside of the British Isles (United Kingdom, Eire and the Channel Islands) at present. Deliveries to the Channel Islands and the Isle of Man are on a Delivered At Place (DAP) basis. Our Incoterms are DAP, meaning that customers are liable for any resulting import tarrifs including taxes and duties. We are also able to offer ex works collection for international orders but in these cases the liability for the goods and any duties lies with the client at the point of collection. Should you wish to utilise this service, please contact our team.

Shipping to US

We are accepting orders to the US. Due to high parcel volumes within the shipping system across all couriers, orders might take a few more days to be dispatched, but you will be notified as soon as your parcel leaves our warehouse. You will receive a tracking link from our courier service to be able to track your parcel on every step of its journey.

Please be aware that we can't ship liquids and plant materials (such as liquids) to the US and orders will be (part-) cancelled and refunded accordingly.

Delivery Information

The goods will be delivered to the address given by the customer at the checkout stage of the order only.

We will endeavour to complete all deliveries within the estimated time scale. Estimated time scales are not guaranteed delivery times and are subject to change. Finnmark Limited uses third party couriers and shall not be liable for any delay caused in the delivery of goods. 

In the case of products purchased by credit card, the products can only be dispatched to the credit card holder's delivery address. All products must be signed for, on delivery.

If the customer is unable or unwilling to accept the delivery on the agreed date, the customer will be liable to pay for any re-delivery charges, handling charges and storage charges that are likely to be applied. If the goods are returned to us due to attempted deliveries failed where the customer was not present, the return to sender charges and any redelivery charges will be owed by the customer. Please note, these charges can be considerable.

It is the customers responsibility to inform Finnmark Limited of any access restrictions for site deliveries at the point of ordering. Site deliveries can be made on large articulated lorries and therefore Finnmark Limited must be notified if the access is not suitable. Any costs for redelivery and restocking charges must be paid by the customer in the event a delivery cannot be made due to the access.

Palletised deliveries are strictly curbside and the drop point is determined by the delivery driver. In some incidents the pallets may be dropped in a driveway. The destination of any delivery is at the driver’s discretion. Pallet Deliveries cannot be made on gravel or grass driveways. It is the customers responsibility to inform Finnmark Limited if a driveway or delivery point is not a hard surface. Any costs for non-deliveries due to unsuitable surfaces must be paid by the customer.


Big & Bulky Deliveries

We are dedicated to getting your order to you as promised and safely. Please be aware that it will be necessary to deliver most Big and Bulky orders in a curtain-sided lorry and on a pallet.

The customer will need to assist in unloading orders longer than 1.5m with either a fork lift truck or manually hand-balling the items from the pallet. The pallet freight providers do not allow for the use of the tail lift on orders longer than 1.5m and therefore if they offer this, they do so at their own risk. Unfortunately Finnmark does not offer HIAB, Moffet or other mechanically offloaded delivery services as standard. If you require assisted offloading, we will need to get you a quote from a third party provider for this service.

We use pallets to deliver the majority of these large or oversized products. These form part of the product packaging and are non-returnable. You can reuse these pallets or alternatively dispose of them independently.

Risk of loss and damage in the Products will pass to you on the date when the Products are delivered or on the date on which we make our first attempt to deliver them to you.

All products sold are on a supply basis only and do not include installation unless otherwise quoted for and contractually agreed.

Damage Reporting

Any damages or quality issues must be clearly written on delivery notes and the damages must be reported to Finnmark Limited within 24 hours of the delivery. No claims for damages or quality issues will be accepted if delivery notes are not signed for as damaged. 

Goods must be checked on delivery. Any quality issues, shortages in quantity or missing items must be written on delivery notes and reported to Finnmark Limited within 24 hours of delivery. No claims for quality issues, shortages or missing items will be accepted if delivery notes are not signed for as short.

Goods where damage is identified at the point of delivery can be refused by the customer and will be rerouted to us. On receipt of the goods, we can provide a refund or replacement.

Above is an overview of our Damage Reporting, however, customers should review our full Returns, Cancellations, Damages and Refunds Policy before proceeding with any orders.